Frequently Asked Questions

Find answers to common questions about Om's services and data access.

Licensing & Vintages

Buyouts

Data Usage and Privacy

Diligence Tool

Om 1000 Access

ML Models and Predictions

Billing and Accounts

Legal and Compliance

Still have questions?

Can't find what you're looking for? Our support team is here to help at support@omtx.ai.

Contact Support

Frequently Asked Questions

Licensing & Vintages

What subscription tiers are available?

How do Vintages work?

How do plan changes affect pricing?

Buyouts

What is a buyout?

Do buyouts include future Vintages?

Data Usage and Privacy

Is my personal information used for ML training?

Can I opt out of ML training?

What happens to my data if I close my account?

Diligence Tool

What is the Diligence tool?

How does Diligence work?

What kind of reports does Diligence generate?

Om 1000 Access

What is Om 1000?

How do I access Om 1000?

Can I use Om 1000 commercially?

Can I commercialize work created under Explore (Non-Commercial)?

Can I share model weights?

ML Models and Predictions

What ML models does Om use?

How does Om generate predictions?

Are the models updated?

Billing and Accounts

How does payment work?

What happens if my subscription payment fails?

What can I use Wallet Credits for?

Are there refunds available?

Legal and Compliance

Publicity: Can Om use my company name or logo?

Why am I being asked to accept current legal versions?

Is this suitable for clinical or diagnostic use?

Can I create commercial products with Om data?

What happens if I publish or share data outside my license scope?

Who owns the intellectual property?

Can I submit Protected Health Information (PHI)?

How do you update Terms and Policies?

Still have questions?